SALESFORCE INTEGRATION FOR
CLOUD-BASED CALL CENTER

Website: https://www.talkdesk.com/
Talkdesk is entirely cloud-based call center software – all that is required to use it is a computer and Internet connection.

CHALLENGE

  • User-friendly interface that helps System administrators manage customer users, integration settings, automations from Salesforce UI.
  • All new interfaces based on Lightning components and using the Lightning.
  • Design System. Must still work in Salesforce classic.
  • User-friendly interface to manage SMS’s, which can be added to any layout or Console in Lightning and Classic.
  • Integrate with the native Salesforce Call Center functionality

SOLUTION

  • User-friendly interface to create 2-way connection between SF and customer using OAuth.
  • User management component, which allows to sync Users between SF and customer automatically and manually.
  • Integration settings, automation management component to make them configurable without opening customer interface.
  • SMS management component to send, receive SMSes with changing statuses dynamically.
  • Lightning Experience was used for both Lightning and Salesforce Classic.
  • Generate Sample Data functionality.
  • Reports/Dashboards created.
  • Partner Sign-Up flow with SSO.
Matt L.

- Matt L. -

Our company was looking for a combination graphic designer/software developer to create a stadium-style scoreboard. After looking through reviews and recommendations, we initially contacted five different companies. more
Truc N.

- Truc N. -

I had a good experience with Cider team to create my PMU studio website. It can help a lot with my business to get more clients and more convenient. It has been busier, and my clients can explore the answers by themselves without... More
Arthur S.

- Arthur S. -

Ilya at Cider was a pleasure to work with. He answered my questions thoroughly and if he didn't have the answer right away, he responded within a reasonable time frame after checking with his team.

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Joe R.

- Joe R. -

Cider created a website for my business and I couldn't be happier. I wasn't sure what platform I wanted to use but Ilya made the process simple and we went with Wordpress. It allowed me to be able to control my content and images...

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Sabin C.

- Sabin C. -

Last year, I decided to create a website for my jewelry business. It was a long time coming, but something that had to be done. After a long search online I came across Cider and spoke with their representative. More
Erast B.

- Erast B. -

I reached out to Cider after doing a search on Yelp for a mobile app dev shop. After reaching out to a few companies, I settled on Cider. Liked their approach and an option of a Discovery phase for my idea. more
Daniel R.

- Daniel R. -

Cider has been a trusted partner and instrumental in rolling out a number of Salesforce implementation projects for our consulting business. They always deliver on their promises and provide outstanding services. more
Carol P.

- Carol P. -

Cider reached out to me for the graphic design of my jewel case and cd covers, within an hour of my request, . Even though Ilya told me this was a little out of what they did, he would give it a stab. more
Vlad K.

- Vlad K. -

We approached Cider to build out our website. Being careful we took our time in discussing the project. Mike took us through the whole process of cementing our requirements and developing the first version of the site. more
SF G.

- SF G. -

Facing significant issues with our original developers our iOS app was delayed from being released by 8 months. Via a recommendation we connected with team Cider and provided them access to our existing build. more

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