📞
TalkDesk
Salesforce SMS Integration & CRM Automation
The Challenge
TalkDesk's sales team was manually routing SMS conversations into Salesforce , a time-consuming process that created data gaps, delayed follow-ups, and made pipeline reporting unreliable. They needed a senior Salesforce developer embedded quickly with deep SMS integration experience.
What We Delivered
- Placed a senior Salesforce/Apex engineer within 5 days, fully embedded in TalkDesk's team
- Built a bidirectional Salesforce–SMS integration syncing conversations to CRM records in real time
- Automated lead assignment and follow-up triggers, eliminating 100% of manual routing
- Integrated AI-powered sentiment tagging on incoming SMS threads using OpenAI API
- Reduced pipeline data lag from 24 hours to under 60 seconds
★★★★★
"Cidersoft placed exactly the engineer we needed , fast. He was contributing to production within the first week and built something our internal team had been scoping for months. The AI sentiment layer was a bonus we didn't even ask for but now can't live without."
VP of Sales Operations · TalkDesk
🏛️
The Field Museum
Digital Experience Platform & Collections Portal
The Challenge
The Field Museum needed to modernize their digital presence and make 40+ million collection objects discoverable online. Their legacy system couldn't handle the scale, had no mobile experience, and offered no intelligent search , leaving millions of annual visitors with a frustrating digital experience.
What We Delivered
- Rebuilt the public-facing portal with React front-end on a headless WordPress backend
- Integrated AI-powered semantic search across 40M+ collection records using vector embeddings
- Delivered fully mobile-responsive experience, reducing mobile bounce rate by 41%
- Built a custom CMS dashboard enabling non-technical curators to manage exhibits independently
- Site handles 500K+ monthly visitors with sub-2s load times on CDN
★★★★★
"The team at Cidersoft understood our mission from day one. They translated a complex collections database into something beautiful and searchable for the public. The AI search feature has become one of the most-loved features by our visitors and curatorial staff alike."
Director of Digital Strategy · The Field Museum
📊
Model N
Revenue Management Platform Engineering
The Challenge
Model N was scaling their revenue cloud platform to serve Fortune 500 pharma and tech clients and needed senior Java and AWS engineers fast , without the 4-month recruiting cycle that kept stalling their roadmap. Three key engineers had departed, leaving critical modules understaffed mid-sprint.
What We Delivered
- Placed 3 senior Java/Spring Boot engineers within 8 days, resuming stalled sprint within 2 weeks
- Engineers owned pricing engine microservices used by 60+ enterprise clients
- Refactored legacy monolith modules into event-driven AWS services, reducing compute costs 38%
- Added AI-assisted anomaly detection for revenue leakage using SageMaker + custom rules engine
- Engagement expanded from 3 to 6 engineers over 12 months based on performance
★★★★★
"We were in a tough spot after losing three engineers right before a major release. Cidersoft filled the gaps fast with people who were genuinely senior , not mid-levels sold as seniors. They were autonomous from week one."
Engineering Director · Model N
🏠
New Day USA
Veteran Recruitment & Mortgage Lead Platform
The Challenge
New Day USA needed a redesigned web platform to simultaneously attract veteran mortgage applicants and recruit top loan officers nationwide. Their old site had a 72% bounce rate, no mobile optimization, and a lead capture system that was losing qualified applicants before they completed the form.
What We Delivered
- Redesigned and rebuilt the full WordPress platform with conversion-focused UX
- Built a dual-track experience: mortgage applicants vs. loan officer recruits , one site, two journeys
- Integrated AI-assisted form completion that reduced drop-off by 54%
- Built custom HubSpot + Salesforce CRM sync for lead routing to regional managers
- Mobile bounce rate dropped from 72% to 28% within 60 days of launch
★★★★★
"Cidersoft rebuilt our digital front door. The new site speaks to both our veteran customers and the loan officers we recruit , and it converts. Our lead volume went up immediately and the form completion rate improvement was remarkable."
Digital Marketing Director · New Day USA
⚙️
Minerva Networks
Jira & Confluence Workflow Automation
The Challenge
Minerva Networks' engineering and product teams were drowning in manual Jira ticket management , sprint planning took 6+ hours, cross-team dependencies were invisible, and Confluence documentation was perpetually out of date. They needed automation that understood their specific workflow, not off-the-shelf plugins.
What We Delivered
- Built custom Python automation layer on Jira REST API for intelligent ticket routing and labeling
- Created AI-powered sprint planning assistant that auto-suggests story point estimates based on ticket history
- Automated Confluence page generation from Jira epics , keeping docs in sync with active work
- Built cross-team dependency graph with automated Slack alerts for blockers
- Sprint planning time reduced from 6 hours to under 45 minutes
★★★★★
"What Cidersoft built for us isn't just automation , it's made our entire engineering org smarter. The AI sprint assistant has become something no PM wants to work without. Our cross-team blocker visibility alone saved us a major release delay."
VP of Engineering · Minerva Networks
🎒
6 Pack Bags
E-Commerce Platform Rebuild & AI Product Discovery
The Challenge
6 Pack Bags , a fast-growing fitness lifestyle brand , had outgrown their original e-commerce setup. Product discovery was poor, their mobile checkout had a 68% abandonment rate, and their catalog of 200+ SKUs was impossible to navigate without better search and filtering. They needed a complete platform upgrade without downtime.
What We Delivered
- Rebuilt the storefront on Shopify Plus with custom Liquid + React hybrid architecture
- Integrated AI-powered product recommendation engine ("customers who train like you also bought...")
- Redesigned mobile checkout flow, reducing abandonment rate from 68% to 31%
- Built intelligent size and meal-prep capacity quiz using AI to guide product selection
- Revenue per visitor increased 44% within 90 days of launch
★★★★★
"The team understood e-commerce and fitness culture. The AI quiz they built has become our #1 conversion tool , customers love it and it sells the right product to the right person. Our mobile revenue has never been stronger."
Head of Digital · 6 Pack Bags
💡
Factorylux
Magento 2 Multistore Migration & CMS Consolidation
The Challenge
Factorylux, a premium lighting brand for professional designers and architects, ran two separate CMS systems that needed consolidating into one Magento 2 multistore platform. Legacy Magento 1.9 carried deep customizations that had to be preserved through migration without any data loss.
What We Delivered
- Unified multistore architecture serving both B2B and B2C channels from one backend
- Zero-downtime migration with custom data mapping and validation framework
- Elasticsearch-powered product search with designer-specific faceted navigation
- Redis caching layer cutting page load times by 40% across 50K+ product catalog
★★★★★
"The team handled our complex migration without a single hiccup. We went live on schedule and immediately saw better search performance across the board."
Head of E-Commerce · Factorylux
🔧
Reifen-Berg
Multi-Domain E-Commerce & ERP Integration
The Challenge
Reifen-Berg, a major European auto parts retailer, needed to migrate from Magento 1.9 to Magento 2 while establishing multi-domain, multi-store operations across regional markets. Their ERP system required deep real-time integration for inventory sync and complex product import workflows.
What We Delivered
- Multi-domain, multi-store Magento 2 setup with independent catalogs and pricing per region
- Custom import processor handling 100K+ SKUs from ERP with daily automated sync
- Tire and wheel fitment search engine with vehicle compatibility filtering
- REST API middleware layer enabling seamless bidirectional ERP synchronization
★★★★★
"Our inventory is now live-synced with the storefront. The multi-domain setup lets each regional team operate independently without duplicating backend work."
IT Director · Reifen-Berg
🚴
Miche
Premium Italian Brand Storefront & Custom Checkout
The Challenge
Miche, a prestigious Italian bicycle component brand, required an online store that matched their premium identity with deep layout and design customizations. Their specialized delivery requirements demanded a custom checkout flow that existing templates couldn't accommodate.
What We Delivered
- Bespoke Magento 2 theme reflecting the brand's premium Italian aesthetic
- Custom checkout with special delivery instructions, installer notes, and signature requirements
- LESS/CSS component library enabling future brand-consistent updates
- Mobile-optimized browsing and purchasing experience for high-end cycling enthusiasts
★★★★★
"The storefront finally matches the quality of our products. Customers consistently comment on the shopping experience, and our conversion rate has improved significantly."
E-Commerce Manager · Miche
💪
The Protein Works
Zero-Downtime Magento 2 Platform Upgrade
The Challenge
This award-winning supplements brand was running on an aging Magento 1.14 platform that was limiting their growth. They needed a full upgrade to Magento 2 with a redesigned theme and updated extensions , but couldn't afford any revenue-impacting downtime during the transition.
What We Delivered
★★★★★
"We migrated on a Thursday and our customers didn't even notice. The new platform is faster, better looking, and our team can actually manage it now."
Operations Director · The Protein Works
🎓
Menlo College
Full Website Modernization & Ongoing Maintenance
The Challenge
What started as a single section redesign for this Bay Area liberal arts college grew into a full website overhaul encompassing admissions, academics, alumni, and events. The college needed a modern, accessible platform that could be managed by non-technical staff.
What We Delivered
- Full WordPress redesign with responsive mobile-first architecture
- Content migration from legacy CMS with full SEO preservation and redirect mapping
- Custom post types and editorial workflows for admissions, events, and news
- Retained for ongoing maintenance , security, performance, and content updates
★★★★★
"The new site transformed how we present Menlo online. Prospective student inquiries increased noticeably after launch, and our team can manage content without calling IT."
Director of Communications · Menlo College
👁️
Children's Eye Foundation
Vision Referral & Case Management System
The Challenge
As part of AAPOS, the Children's Eye Foundation needed a digital system to allow school nurses and parents to submit children with vision problems for referrals to local eye care professionals. The referral process was entirely manual, creating delays and data gaps in a mission-critical workflow.
What We Delivered
- React-based form system with conditional logic, validation, and accessibility compliance
- Automated email routing to matched eye care professionals by zip code
- HIPAA-conscious PostgreSQL database with secure patient data handling
- Retained for ongoing maintenance, ensuring reliable operation for thousands of annual referrals
★★★★★
"The referral system has made a real difference. We're connecting more children to care faster, and the data is finally clean and trackable."
Executive Director · Children's Eye Foundation
🤝
Chance4Change
Emergency Evacuation App for Vulnerable Populations
The Challenge
This Northern California nonprofit needed a functional prototype for an app to help evacuate persons with developmental disabilities during catastrophic weather events such as firestorms and earthquakes. The solution required deep accessibility research and real-time coordination features.
What We Delivered
- Full Discovery phase including stakeholder interviews, UX research, and accessibility analysis
- React Native cross-platform prototype with offline-first fallback for low connectivity scenarios
- Google Maps integration for real-time evacuation routes and shelter locations
- Firebase-backed coordination system for caregivers and emergency responders
★★★★★
"Cidersoft got our vision immediately. The prototype gave us something concrete to show funders and partners , it moved our mission forward in a way we couldn't have done alone."
Founder · Chance4Change
🏡
LakeComoHomes
International Vacation Rental Booking Platform
The Challenge
LakeComoHomes needed a custom booking engine to manage holiday villa rentals across France, Italy, and Switzerland under one roof. The platform had to handle multi-currency pricing, seasonal availability, and evolve continuously as the vacation rental industry changed over many years.
What We Delivered
- Custom .NET booking engine with multi-currency pricing and availability calendar
- Integrated payment gateway supporting EUR, GBP, and CHF transactions
- Owner and guest portals with booking history, invoicing, and communication tools
- Long-term partnership adding features iteratively as the market evolved
★★★★★
"Cidersoft has been our technology partner for years. They understand our business deeply and consistently deliver exactly what we need to stay competitive."
CEO · LakeComoHomes
🏝️
Fripp Island Stay
Full-Featured Island Vacation Booking Platform
The Challenge
Fripp Island's vacation rental market had highly unique operational needs , partial payments, region-specific tax calculations, owner-guest agreements requiring digital signatures, gateway pass ordering, and complex income/expense reporting for homeowners.
What We Delivered
- End-to-end booking platform with partial payment scheduling and automatic tax calculation
- DocuSign integration for legally-binding online owner-guest rental agreements
- Owner portal with drill-down financial reports, rental history, and expense tracking
- Cleaning service booking and island gateway pass ordering built directly into checkout
★★★★★
"The platform completely automated what used to take our team hours every week. Homeowners love the financial reports, and guests love how seamless the booking experience is."
Operations Manager · Fripp Island Stay
⛵
Fjord Tours
Mobile Ticket Validation App & Website Redesign
The Challenge
Norway's Fjord Tours needed to modernize their entire digital presence , paper-based ticket validation was causing delays and fraud exposure, while their website was outdated and missing a content publishing system. All platforms needed rebuilding simultaneously.
What We Delivered
- Native iOS and Android ticket validation app with QR scanning and offline support
- Real-time ticket verification against booking system via REST API
- Full UX redesign of the public website with mobile-first responsive layouts
- CMS-integrated blog section enabling the content team to publish independently
★★★★★
"The validation app eliminated our ticketing fraud issues overnight. And the new website has made it so much easier for us to attract international visitors."
Head of Digital · Fjord Tours
🎪
Nubreed Hotels
Embeddable Hotel Booking Widget for Events
The Challenge
Nubreed wanted to let event organizers (Comic Con, ISS London, etc.) consolidate hotel accommodation options for attendees through an easy-to-install website widget. Each affiliate needed a unique, branded event-specific booking page without requiring custom development per event.
What We Delivered
- Lightweight embeddable React widget deployable on any event website with one script tag
- Per-affiliate white-label event pages auto-generated from a single admin configuration
- Hotel inventory aggregation API connecting to multiple accommodation providers
- AWS-hosted multi-tenant infrastructure scaling across hundreds of concurrent events
★★★★★
"The widget was a game changer for our event partners. They install it in minutes and immediately start earning from hotel bookings they were previously leaving on the table."
CTO · Nubreed Hotels
📊
Key Data Dashboard
AI-Powered KPI Forecasting for Vacation Rentals
The Challenge
Key Data Dashboard provides performance analytics for small and mid-size vacation rental operators. Their existing BI tool tracked historical metrics but lacked predictive capability , clients needed AI-driven forecasting for Occupancy Rate, Average Daily Rate, and demand patterns.
What We Delivered
- TensorFlow and Keras models for forecasting occupancy and ADR with WAPE optimization
- AWS SageMaker pipeline for automated model retraining on fresh market data
- REST API layer integrating AI predictions directly into the existing dashboard UI
- Anomaly detection alerts flagging underperforming properties for proactive action
★★★★★
"The AI forecasting features immediately differentiated us from competitors. Our clients now plan months ahead with confidence instead of reacting to last week's numbers."
VP of Product · Key Data Dashboard
🏨
Lucien
All-in-One Hotel Lifestyle App
The Challenge
Lucien's hotel needed a single guest app replacing a fragmented set of paper forms, phone calls, and third-party booking tools. Guests needed to book rooms, access fitness programs, reserve restaurant tables, and schedule spa treatments , all from their phone.
What We Delivered
- Cross-platform React Native app covering room reservations, fitness, dining, wellness, and spa
- Real-time availability management integrated with hotel PMS backend
- Stripe-powered in-app payments with digital receipts and loyalty tracking
- Push notification system for booking confirmations, reminders, and upsell offers
★★★★★
"Guests love the app. We've seen a meaningful increase in restaurant and spa bookings from guests who previously didn't know those services existed."
General Manager · Lucien Hotel
🌍
Global Hotel Tourism Platform
Enterprise SaaS Booking & Management System
The Challenge
One of the world's largest hotel tourism management companies needed a SaaS platform that could serve individual travelers, corporate organizations, and internal administrators simultaneously, with enterprise-grade data security and disaster recovery built in.
What We Delivered
- Multi-role SaaS platform supporting customers, organizations, and administrators in one system
- AWS-hosted infrastructure with automated disaster recovery and multi-region failover
- Role-based access control with fine-grained permissions across all user types
- High-performance architecture supporting thousands of concurrent booking transactions
★★★★★
"The platform has been rock-solid since launch. Our operations team runs on it daily, and we've never had a major outage. Cidersoft built something we're genuinely proud of."
VP of Technology · Global Hotel Tourism Group
🔨
Lastbid
Global Online Auction Marketplace
The Challenge
The Lastbid founder came to Cidersoft with a business concept and no technical team. We guided the entire journey from initial discovery and prototype through to a fully functional auction platform now serving buyers and sellers around the world.
What We Delivered
- Full product discovery phase , requirements, prototype, and investor-ready wireframes
- React + Node.js marketplace with real-time bidding powered by WebSockets
- Stripe-integrated payment system with escrow and dispute resolution workflows
- Admin portal giving auction houses full control over listings, buyers, and lot management
★★★★★
"Cidersoft took my idea from a sketch to a live platform serving thousands of bidders. They were a true partner every step of the way."
Founder & CEO · Lastbid
🚙
Smartlane
Vehicle Inspection & Auction Intelligence App
The Challenge
Auto dealers at auctions were making buying decisions based on incomplete vehicle information and slow manual inspection workflows. Smartlane needed a mobile-first inspector tool that could pull vehicle data from multiple APIs and surface buying intelligence in real time on the auction floor.
What We Delivered
- React Native mobile app for iOS and Android with guided inspection workflows
- Multi-API integrations pulling VIN history, market value, and condition data in seconds
- Dealer web dashboard aggregating inspection data across multiple auction lanes simultaneously
- Offline mode ensuring full functionality in low-connectivity auction environments
★★★★★
"Our inspectors complete evaluations in half the time now, and dealers are making smarter bids. The data we're surfacing at the point of decision has become a real competitive edge."
COO · Smartlane
🎯
Silicon Valley Retail Tech
Face Recognition System for Chain Store Loyalty & Security
The Challenge
A Silicon Valley retail tech company needed a computer vision system that could integrate with existing surveillance cameras across chain store locations to power client loyalty programs, predict foot traffic, and identify security risks in real time , including reliable detection at 50–70 degree camera angles.
What We Delivered
- Real-time face detection and recognition from live video streams across multiple camera sources
- Angle-tolerant recognition algorithm maintaining accuracy at 50–70 degree off-axis angles
- Foot traffic prediction model generating store-level demand forecasts from historical patterns
- Secure REST API layer delivering recognition events to loyalty and security management systems
★★★★★
"The angle tolerance was the key technical breakthrough for us. Most systems fail at real-world camera angles. Cidersoft's solution works in actual store conditions, not just controlled demos."
VP of Engineering · Silicon Valley Retail Tech
🕸️
Social Analytics Startup
Social Network Analysis & Behavior Intelligence Platform
The Challenge
This social analytics startup needed a platform capable of analyzing user relationships and behavioral patterns across social networks using graph theory, ML algorithms, and NLP. The system had to generate interest scores and relationship maps at scale across millions of nodes.
What We Delivered
- Scala/Akka distributed backend processing millions of social graph events per hour
- Spark MLlib graph analysis pipeline mapping relationship types across user networks
- OpenNLP-powered interest classification scoring users across hundreds of topic categories
- Twitter4J integration enabling real-time social data ingestion for live behavioral analysis
★★★★★
"The distributed architecture they designed handles scale we didn't think was possible. The interest scoring engine has become the core of our entire product offering."
CTO · Social Analytics Startup
🛡️
InsurTech Platform
AI-Powered Insurance Claims Processing Platform
The Challenge
Insurance claims processing was slow, expensive, and inconsistent , requiring in-person inspections and manual documentation. This InsurTech company needed a platform supporting the full claims lifecycle with self-service, remote live video, and ML-assisted damage assessment.
What We Delivered
- End-to-end claims platform with self-service filing, documentation upload, and status tracking
- WebRTC live video streaming enabling agents to guide customers through remote inspections
- TensorFlow-powered damage classification model reducing manual review by 65%
- Centralized evidence repository with ML-generated claim summaries for adjusters
★★★★★
"The live video feature alone transformed our field operation. We can now handle claims that previously required a physical visit entirely remotely, and the AI summaries save our adjusters hours every day."
Head of Claims Technology · InsurTech Platform
🛒
Multinational Shelf Revision Co.
Computer Vision for Supermarket Product Recognition
The Challenge
This multinational company managing shelf audits for major supermarket chains needed to automate product detection and recognition on shelves at scale. Manual shelf auditing was slow, inconsistent, and unable to provide real-time retail insights across dozens of brands and sub-brands.
What We Delivered
- TensorBox + Inception v4 model recognizing dozens of brands and sub-brands with high accuracy
- Custom OpenCV labeling framework for creating and verifying training sets of 200+ objects per image
- Google ML Engine deployment enabling distributed model training at cloud scale
- Cascade recognition pipeline delivering role-based retail insights from digitized shelf data
★★★★★
"The shelf digitization capability changed what we can offer clients. We went from weekly manual counts to near real-time shelf intelligence that drives actual merchandising decisions."
Director of Technology · Shelf Revision Group
🏥
European Healthcare Startup
AI Skin Disorder Diagnostic Prototype
The Challenge
This European healthcare startup wanted to demonstrate that AI could assist in early diagnosis of skin disorders through image recognition. They needed a working prototype capable of impressing both AI specialists and healthcare professionals, with a clear path to production.
What We Delivered
- CNN-based image classification model trained on clinical dermatology datasets
- Cloud-based diagnostic API hosted on Google Cloud with demo interface for presentations
- Full technical documentation mapping the path from prototype to production deployment
- Investor-ready demonstration materials used successfully to attract new funding and partners
★★★★★
"The prototype was everything we needed to take to investors. Cidersoft understood both the technical depth and the need to communicate clearly to a non-technical healthcare audience."
CEO · European Healthcare Startup
🎤
SF Sales Training Platform
AI-Powered SDR Sales Pitch Training System
The Challenge
This San Francisco company targeting HVAC providers found that SDRs lacked consistency and confidence when pitching specific industry verticals. Manual script preparation was time-consuming and ineffective , conversion rates were suffering as a result.
What We Delivered
- AI system generating customized sales scripts from lead details in seconds using NLG
- Speech recognition engine analyzing SDR delivery and providing real-time feedback
- Scenario simulation mode where AI roleplays customer objections for practice sessions
- ML personalization layer improving script quality over time from successful call patterns
★★★★★
"Our SDRs went from dreading cold calls to actually looking forward to them. The AI coach is always available, endlessly patient, and the scripts convert better than anything we were writing manually."
VP of Sales · SF Training Platform
🏢
Chicago Commercial Real Estate Firm
AI-Driven Disclosure Packet Analysis Platform
The Challenge
Investors at this leading Chicago commercial real estate firm were spending hours manually reviewing disclosure packets with no integration of real-time market data. The process was too slow and too dependent on individual analyst skill to be competitive in a fast-moving market.
What We Delivered
- NLP pipeline extracting risk factors, zoning concerns, and financial disclosures from documents automatically
- Real-time market trend overlay cross-referencing disclosure data against current market conditions
- ML risk scoring model predicting investment risk across multiple disclosure variables
- React dashboard giving investors an instant structured summary with confidence scores
★★★★★
"We used to spend two days reviewing a single disclosure packet. Now it takes 20 minutes and we catch things we would have missed. This platform has changed how we evaluate deals."
Managing Director · Chicago Commercial Real Estate Firm
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