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Privacy Policy

Last updated: July 9, 2026

Cidersoft, Inc. ("Cidersoft," "we," "us," or "our") operates the website located at cidersoft.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us about our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

1. Information We Collect

Information You Provide Directly

When you fill out a contact form, request a consultation, or otherwise communicate with us, we may collect:

  • Name and job title
  • Business name and website
  • Email address and phone number
  • Project details and business requirements you share with us

Information Collected Automatically

When you visit our site, we automatically collect certain technical information, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Pages visited and time spent on each page
  • Referring URL
  • Device type and operating system

This information may be collected via cookies, web beacons, and similar tracking technologies, including Google Analytics, Google Tag Manager, HubSpot, and Cloudflare. Analytics and HubSpot form scripts are configured to load only after you accept optional tracking on this site.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide requested information about our services
  • Schedule consultations and follow up on proposals
  • Send service-related communications (project updates, invoices, contract details)
  • Send occasional marketing communications about our services , you may opt out at any time
  • Analyze website traffic and improve our site's content and performance
  • Comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, our legal basis for collecting and using your personal information is:

  • Legitimate interests , responding to inquiries and conducting business development
  • Consent , where you have explicitly opted in to receive marketing communications
  • Contract , where processing is necessary to fulfill a contract or service agreement

4. Sharing Your Information

We do not sell or rent your personal information. We may share information with:

  • HubSpot , our CRM and form processing platform. HubSpot stores contact and form submission data after you choose to load and submit a HubSpot form. See HubSpot's Privacy Policy.
  • Google , for analytics (Google Analytics) and advertising (Google Ads). See Google's Privacy Policy.
  • OpenAI , for processing messages you choose to send through our website chat feature. See OpenAI's Privacy Policy.
  • Cloudflare , for security, performance, DNS, CDN, and limited web analytics. See Cloudflare's Privacy Policy.
  • Service providers , third parties who assist us in operating our website, conducting our business, or serving you, subject to confidentiality agreements.
  • Legal requirements , if required by law, court order, or government authority.

5. Cookies

We use cookies and similar technologies to operate and improve our site. Cookies are small data files stored on your browser. We use:

  • Essential technologies , required for security, page delivery, accessibility, and site functionality
  • Analytics cookies , Google Analytics or similar analytics to understand traffic patterns, loaded only after consent where controlled by this site
  • Marketing and form technologies , Google Ads and HubSpot for campaign attribution, form processing, and follow-up, loaded only after consent where controlled by this site

You can accept or decline optional tracking through the privacy banner and can also control cookies through your browser settings. Disabling optional cookies may affect embedded forms or attribution, but you can still contact us by email or phone.

6. Website Communications and California Privacy Notice

When you use our contact forms, booking links, or chat feature, you are choosing to communicate with Cidersoft and with service providers we use to receive, route, analyze, or respond to that communication. Website chat messages may be processed by an AI service provider to generate a response. Do not submit sensitive personal information through the website chat or public forms.

We do not authorize service providers to use website communications for their own independent purposes except as described in their service terms or privacy policies. If you do not want optional analytics, marketing, or form scripts to load, decline optional tracking and contact us directly at [email protected] or +1 (650) 271-9334.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Contact and inquiry data is typically retained for up to 3 years unless you request deletion or we enter into an active business relationship.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Object to or restrict certain processing
  • Data portability (receive your data in a structured format)

To exercise any of these rights, contact us at [email protected].

9. Security

We implement industry-standard technical and organizational measures to protect your information, including HTTPS encryption on all pages, access controls, and secure third-party data processors. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are directed to businesses and professionals. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that we have collected such information, we will delete it promptly.

11. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our site after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: